Shipping & Product Collection Policy

Business Name: Breezycon Pty Ltd T/A SBL Beauté
ABN: 56 649 315 042
Business Address: 349 Ascot Vale Road, Moonee Ponds VIC 3039, Australia
Contact: support@sblbeaute.com.au | (03) 4053 3311
Currency: All transactions are processed in Australian Dollars (AUD).
Tax: All prices displayed include GST where applicable.

Last Updated: 5 Aug 2025

Shipping Policy

Where we ship: Australia-wide. No international shipping at this time.

• Processing time: Orders are processed within 1–2 business days (excluding weekends and public holidays).
  
  

• Delivery timeframes:
  
  

• Standard Shipping: 3–7 business days.
  
  

• Express Shipping: 1–3 business days (metro areas).
  
  

• Carriers & tracking: We use Australia Post, Sendle, or equivalent courier services. Tracking details are emailed upon dispatch and can also be viewed in your portal under My Orders.
  
  

• Fees:
  
  

• Standard: FREE
  
  

• Express: $15
  
  

• Free shipping for orders over $200
  
  

• Authority to Leave / Signature: If “Authority to Leave” (ATL) is selected, risk transfers to the customer once the parcel is scanned as delivered at the specified address.
  
  

• Address errors: Please ensure your shipping details are correct at checkout. Orders returned or delayed due to incorrect or incomplete addresses may incur additional re-delivery charges.
  
  

• Bulky items / PO Boxes: Bulky or oversized items cannot be sent to PO Boxes.

Incorrect or Insufficient Address Policy

It is the customer’s responsibility to provide accurate and complete delivery information at checkout.

• If an order cannot be delivered due to an incorrect, incomplete, or insufficient address, the parcel may be returned to SBL Beauté.
  
  

• In these cases:
  
  

• Re-delivery costs: The customer is responsible for any re-delivery fees.
  
  

• Refunds: If the order is cancelled instead, a refund will be processed minus the original shipping cost.
  
  

• To avoid delays and costs, please carefully check your delivery details before confirming your order.

 

Carriers & Tracking

Orders are shipped with Aramax, or an equivalent trusted carrier.

• A tracking number is generated once your order is dispatched.
  
  

• Tracking details are emailed directly to you at the time of dispatch.
  
  

• You may also view live status and delivery updates in your portal under My Orders.

Product Collection (Click & Collect)

• How it works: Select “In-Clinic Pickup” at checkout.
  
  

• Location: SBL Beauté Clinic, 349 Ascot Vale Road Moonee Ponds VIC.
  
  

• Availability: Orders are generally ready within 24 hours. You will receive an email confirmation when your order is available.
  
  

• Collection requirements:
  
  

• Bring your confirmation email (digital or printed) and a valid photo ID.
  
  

• If another person is collecting on your behalf, please notify us in advance. They must bring the confirmation email and their own ID.
  
  

• Collecting during appointments: Pre-purchased products can be collected at reception when you check out from your appointment.

Delivery & Collection Issues

• Late or missing deliveries: Check your tracking link first. If marked delivered but not received, please contact our support team.
  
  

• Delays: While we aim to meet delivery timeframes, courier delays may occasionally occur. You will be notified of significant changes, and updates can always be checked in your portal.
  
  

• Failed collection: Orders not collected within 14 days may be cancelled and refunded to the original payment method.
  
  

Returns & Refunds

SBL Beauté complies with the Australian Consumer Law (ACL).

Returns Window

• Faulty, damaged, or incorrect items: Return requests must be made within 30 days of delivery or collection.
  
  

• Change-of-mind returns: Accepted within 14 days of delivery or collection, provided items are unopened, unused, and in original packaging.
  
  

RMA (Return Merchandise Authorization) Steps

1. Log in to your portal → My Orders.
   
   

2. Select the order and submit an RMA request.
   
   

3. Our team will review and provide return instructions and, if applicable, a prepaid return label.
   
   

4. Return the item in its original packaging.
   
   

5. Once received and inspected, a refund or store credit will be processed.
   
   

Refund Method

• Refunds are issued to the original payment method (credit card, PayPal, etc.).
  
  

• Customers may choose store credit instead if preferred.
  
  

Who Pays Postage?

• Faulty, damaged, or incorrect items: SBL Beauté covers return postage.
  
  

• Change-of-mind returns: Customer is responsible for return postage costs.
  
  

Refund Timing

• Refunds are processed within 3–10 business days after return approval and receipt of goods.
  
  

• You will receive confirmation once your refund is completed.

Hygiene Products

For safety reasons, opened skincare, cosmetics, and personal use items cannot be returned, unless faulty under ACL.

Warranty & Consumer Rights

This policy does not limit your rights under the Australian Consumer Law (ACL). You are entitled to a replacement, repair, or refund if a product is faulty, not fit for purpose, or does not match its description.

5. Contact

For all shipping, collection, and returns enquiries:

support@sblbeaute.com.au
(03) 4053 3311